If you placed an order on the 5th February and you haven't received your order yet, please allow 4-6 weeks for delivery due to the huge influx of orders, we apologise for the inconvenience.

For all enquires regarding orders, returns and delivery times please email us at:


or fill out this contact form below and we will get back to you as soon as possible! Our Customer Service hours are 8am - 4pm, Monday - Friday. Any enquires sent after these times, will be responded to when the Customer Service team are in.

For Marketing, Charity and Trade enquiries please contact - laura.bowling@bigwildthought.co.uk