F A Q ' S

What packaging do you use?

All of our packaging is fully recyclable, with absolutely no plastic in sight! All items are shipped in a cardboard box which is made from recycled cardboard and then fastened together with paper stickers. All items are wrapped up in acid free tissue paper and all swing tags are made from recycled card and printed with eco inks.

Can I amend an existing order?

As soon as we receive an order, we aim to despatch the items very quickly. Once an order has been dispatched, we are unable to make any amendments. Should you need to make any changes to a new order, email us at customerservice@bigwildthought.co.uk as soon as possible and we will certainly do all we can to assist.

How will my order be sent to me and how long does delivery take?

Items are made-to-order, and we aim to dispatch them in 2-4 working days and they are sent with Royal Mail. Once shipped our standard delivery times are:

- UK: 2-4 working days

- EU: 5-10 working day

- US: 10-15 working days

- Worldwide: 10-20 working days

Please note, deliveries over Bank Holidays and Christmas might take longer than the time advised due to postal delays. All the packaging is recycable and eco friendly, no plastic is used!

How much is postage & packaging?

The below prices is a guide, but if you require further information please email customerservice@bigwildthought.co.uk.

- Standard Delivery UK: 2-4 working days. FREE!

- European Delivery: 5-10 working days. For orders £15 or less is £15 and anything over £15 is £20.

- United States: 10-15 working days. For orders £15 or less is £15 and anything over £15 is £20.

- Worldwide: 10-20 working days. For orders £15 or less is £15 and anything over £15 is £20.

Please note, all Overseas orders are sent tracked.

I'd like to return or exchange my item, how can I do this?

Please follow the instructions on our Returns page.

Please note, exchanges cannot be sent back for a refund afterwards.

Can I work for Big Wild Thought?

We are a very small team over at Big Wild Thought HQ. But when we are looking for new members to join our team, we will let you know via on our website and on social media! 

If you’d like to work with us in the future, you can send your CV to info@bigwildthought.co.uk and we’ll get in touch if we have any opportunities available. 

Will my animal design look exactly like the image?

As everything is embroidered, orders will differ in colour and stitching. We try our best to make them look exactly the same but cannot guarantee it.

For any other questions please contact us via email, info@bigwildthought.co.uk or fill in the contact form below.