What packaging do you use?

All of our packaging is all biodegradable and recyclable, with absolutely no plastic in sight. All of our items are shipped to you in paper packaging which is 100% eco-friendly and recyclable. All of our swing tags and information cards are made from recycled card and printed with eco inks and the swing tags are fastened to our clothing using cotton twine.

Can I amend an existing order?

As soon as we receive an order, we aim to despatch the items very quickly. Once an order has been dispatched, we are unable to make any amendments. Should you need to make any changes to a new order, email us at customerservice@bigwildthought.co.uk as soon as possible and we will certainly do all we can to assist.

How will my order be sent to me and how long does delivery take?

Items are made-to-order, and we aim to dispatch them in 2-4 working days and they are sent with Royal Mail. Once shipped our standard delivery times are:

- UK: 2-4 working days
- EU: 5-10 working day
- US: 10-15 working days
- Worldwide: 10-20 working days

Please note, deliveries over Bank Holidays and Christmas might take longer than the time advised due to postal delays.

How much is postage & packaging?

The below prices is a guide, but if you require further information please email customerservice@bigwildthought.co.uk.

- Standard Delivery UK is £2 unless you spend over £50 then it is FREE!
- International Delivery is £15 for accessories or t-shirts and £20 for sweatshirts, rucksacks or orders with multiple items.

Please note, all Overseas orders are sent tracked.

I'd like to return or exchange my item, how can I do this?

Please follow the instructions on our Returns page.

Please note, exchanges cannot be sent back for a refund afterwards.

Can I work for Big Wild Thought?

We are a very small team over at Big Wild Thought HQ. But when we are looking for new members to join our team, we will let you know via on our website and on social media! 

If you’d like to work with us in the future, you can send your CV to laura.bowling@bigwildthought.co.uk and we’ll get in touch if we have any opportunities available. 

Will my animal design look exactly like the image?

As everything is embroidered, orders will differ in colour and stitching. We try our best to make them look exactly the same but cannot guarantee it.

For any other questions please contact us via email, info@bigwildthought.co.uk or fill in the contact form below.