Returns & Exchanges

PLEASE CONTACT US BEFORE RETURNING YOUR ORDER.

 

bigwildthought@outlook.com

 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase.

Please note exchanges cannot be sent back for a refund afterwards.

 

Refunds

WE DO NOT REFUND THE 10% CHARITY DONATION ON ANY ORDERS.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Shipping costs will not be refunded either, unless the order is cancelled before it is dispatched.

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at bigwildthought@outlook.com.

 

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges

We only replace items if they are defective, damaged or if the parcel is missing. If you need to exchange it for the same item, send us an email at bigwildthought@outlook.com